Comcast Sucks in Denver- what do you think?

When it comes to Comcast in Denver I have NEVER – I mean NEVER had good luck getting a good technical representative or anyone for that matter to help me.  I only seem to have good luck reaching them when I want to buy something or add service.  Lately I have been thinking of completely removing cable and going dish – of course, I read all the horror stories with Dish and Direct TV and wonder why cable companies like Comcast have monopolies over such a service.  Shouldn’t this be competed out? 

Today I called three separate times because the download speed I pay for is not the one I am getting at home- go figure!  What suffers? My voice over IP (voip) along with Internet speeds.  It is a frigging nightmare and what happens when I call Comcast?  NOTHING!  I am beyond frustrated with Comcast and their illiterate customer service reps.  I can only hope they improve or there is another way soon — because honestly, it seems wrong to “settle” for a service simply because its the only game in town.  So frustrating!  If you have suggestions on how to get cable or TV service without dealing with Comcast, please do share.  Or, alternatively tell me what you’ve done with Comcast to maybe “make the relationship work?”  Thanks!

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Copeland’s Baton Rouge- a review

We ate at Copeland’s in Baton Rouge and their menu has changed since I last ate there several years ago.  But yummy!  As always their side dishes rock – Red Beans and Rice, Potatoes, etc., but their salads remain the same- crispy, spicy, and exciting!  I love their Onion Mum but we skipped that this time.  All in all, Copeland’s is a good place to eat for out of towners who want a taste of the South without all the fuss.  It is a casual place and the wait staff is generally friendly and knowledgeable. 

One warning if you go there with kids though- the mac n cheese is not what it seems.  Copeland’s mac and cheese is in a heavy rue sauce (white) and they sprinkle cheddar on top.  So, if your child is picky, they may not like this mac ‘n cheese.  For kids, I would recommend the sides- they are so much more fun and tastier.  Bon Appetit!

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Denver International Airport- I like it, I love it, I want some more of it

 As promised, I needed to do a review of Denver International Airport (DIA).  I am partial because I fly in and out of Denver often.  With a cozy executive lounge and a fully stocked USO Lounge, I am spoiled rotten at this airport.  The food selection is out of this world too.  At the check-in area (before security) there is a plethora of fast food and quick gourmet dining- Panda Express, Taco Bell, Burger King, and a French Place.  There is a coffee house on the first level near security and a post office- yes, a full post office!  I mailed something there once and it got there the next day!

The drive to DIA from Denver sucks – you wonder why someone built an airport this far from a major city and interstate but if you can survive this, then you are okay.  After you check-in, you proceed towards your gate but if you need any help, there are two information booths and volunteers waiting near the security areas to assist you.  So, if you want to know what food places/drink places/services are near your gate or concourse, just ask…. someone will help!   Security – I know people talk trash about security but I have never had a problem with assistance and rudeness from security.  It is quite the opposite.  When I take the family line, I have had nothing but assistance and friendly TSA folks helping me out and when I travel for business, I have not had a problem getting through in a timely manner. 

I have to say, as far as airports go, I like DIA.  The only problem I have had is lack of 3G coverage for my iPhone and signing onto the wireless server in DIA costs too much.  All in all, though, as airports across the country go, kudos to you, DIA!

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New Orleans Airport- review of places to eat & the airport itself

Being that is a consumer blog, I decided to add in a new twist to it:  Review of the major airports I travel in and out of.  Denver’s review is coming soon.  We recently travelled back from New Orleans and I gotta say, while the airport has been renovated many many times since Katrina and before, it is still a dump.  The facilities are not that great but the eating places are even worse!  PJs coffee is yummy but why is it that every person behind a register at New Orleans International Airport is completely rude?  I am not sure- maybe it’s the oil and water they’ve had in the past few years but come on!

The ACME Oyster House – forget about it!  If you want something vegetarian, order a bun – wait!  You may have to pay $5 for it OR leave there without it because they cannot figure out how to give you plain bread.  It is a tough airport and the services are not plentiful.  There is a beignet stop inside the airport in case you missed your fix and it looked reasonable.  I did not get to try it because we were running behind.  As airports go, New Orleans is not the best one for long layovers-  get your food on the outside, and definitely leave yourself plenty of time to get through rental car returns and check-in. 

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Frontier Airlines – Economy Seats are akin to Lepers and BEWARE MILITARY FLYERS

I made reservations on Frontier Airlines for our family to travel to a wedding (first mistake), and immediately afterwards since I could not get seats, I called them.  They said I should be able to choose seats 24 hours in advance.  But low and behold, 24 hours prior, here I am trying to get seats for our family of four and NO GO!  I get a system error in Frontier and when I call agents, no one can seem to help me.  There is absolutely no reason for this but it is so frustrating.  This is the 2nd time this has happened with Frontier and I am thinking that it will be the last I travel with them on a personal flight.  Moreover, their agents cannot get anything straight- one agent promised she would seat us together even in the Classic Plus area, another agent is now yelling at me saying she was wrong.  Wow….

At the airport, I was reminded for the 10th time that I had an “economy” ticket.  Like I was not told enough on the phone that I was the leper with the “economy” (AKA CHEAP) seats.  Come on!  That does not excuse the fact that when I arrived at the airport, we had three middle seats scattered throughout the plane.  If it was not for an awesome GATE AGENT at Denver International Airport, our 3-year old may have sat with strangers.  She put us all together in Row 1 — what a nightmare.  After 3 phone calls to three separate agents, and a 35 minute discussion with the guy who checked us in at the reservations desk, finally, it took one GATE AGENT who was awesome to put us together.  Moral of the story:  Skip all the steps, show up and ask the gate agent who may be nice enough to put you all together.  If not, do what we did on the return, asked some folks to move and they were nice enough to do so.  If people do not move for you, have your child frequently touch them or throw food at them.  That outta work.  Ha!

Another caveat about Frontier Airlines- they are a strange animal indeed– so, military with ID and their dependants get to check bags for free… no matter where they go or come from.  We have done this for over 2 years now- to and from Denver, Washington National, and Austin, Texas.  Well, not New Orleans.  I was asked to show my ORDERS in New Orleans.  So be careful – while Frontier has a policy that military with ID fly bags free, some airports and their agents have not gotten the word and communication is piss poor with Frontier Airlines so rely on some good luck and fortitude and …. BON VOYAGE!

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