I had the opportunity* to try out Walmart’s new “To Go” Delivery Service. It is great to NOT go to the store on a busy Saturday or Sunday. I think ordering groceries on-line may also reduce impulse shopping. We almost got run over several times this weekend trying to get in and out of the Costco and bought way more than we went in for! So, it was a relief when I learned that I may not have to go grocery shopping this weekend. But alas, hubby ended up going anyway. This review is honest, but is not butterflies and rainbows. I didn’t have a good experience with my first Walmart TO GO service. I also want to share some things to be aware of on the website. The bottom line, which I discuss below is to maybe give them some time to fix the kinks, ire more people, get more trucks. Then, try it out. Anyway, here goes:
First, when you go on-line and try to order keep in mind that they will not have all your products so have that in the back of your mind. This will probably not fulfill all your shopping needs. If it does, yeah! Second, you cannot order fruit or produce individually. If you are like me and do not like to buy pounds of fruit and produce, then be aware that when you add 2 GALA apples to the cart, you are adding 2 lbs of apples to the cart. So check your cart! Third, and most annoying for me was that when I tried to schedule a date for delivery (2 hour window), they did not have anything available the same day. The earliest was evening the next day, and then wait til you read the next part of my review of their service. Finally, regarding their ordering process on-line, remember to click on the “okay to substitute” box if you like a particular brand or item, or they will substitute, and then you may be stuck with what you get. For example, if you want Progresso Minestrone (vegetarian) make sure you un-check the box that says “Substitution okay” because you may end up with Progresso low sodium minestrone or Campbell’s. We had two substituted items but we were okay with it. Also, keep in mind that once you PLACE THE ORDER, you cannot really change the date/time of delivery except to call customer service (see number below).
So, aside from those tips for ordering, the biggest issue I had with this service was that they missed the 2-hour window by … a mile! On a Sunday afternoon, they gave me a 2-hour delivery window and I got home in time, rushed on a gorgeous day, my birthday mind you, to get there. Twenty minutes before my 2-hour window expired, I was told that it would be delayed. I asked, “okay, what time will they reach me?” I asked. She responds, “maybe an hour after your 2-hour window.” Okay, “how about I give you my cell number and you call me when you are 30 minutes out and what is the point of the 2-hour window?” Her reply, “are you going to be there or not?” Lovely.
The truck finally did arrive, exactly one hour and 47 minutes after my 2-hour window ended, but to be fair they did call my cell phone as requested when they were 30 mins out. So, for someone who is stuck at home and nowhere else to go, or nothing else to do, Walmart To Go Delivery at home is great! For the rest of us busy moms, dads, and normal people, it may be better to just hit the store, or not deal with home delivery. And, as expected, once it arrived, two items were not in stock, soup and a Cheez-It mix. But even more shocking was that my entire frozen order did not arrive. The delivery guy was perplexed and said he would let his manager know tomorrow and cancel it. Worst of all, it’s my birthday so to have this hassle made it even stinkier. Poor hubby had to run out to King Sooper’s and get the remaining items.
Honestly, the people were really kind and felt overwhelmed- the delivery guy, the lady who called to say how late they would be, but Walmart should not have rolled this out without the requisite equipment and people. The delivery guy was very apologetic, and said they have ordered more trucks and hired more people, but Walmart is truly not ready for an influx of customers or large delivery orders. I have not tried the Walmart pickup option (free) and that may be better, but honestly, I could not bear the thought of spending my gas and time to head out to Walmart (which is not close to us by the way), and the having the same issues there in person. I think I would lose it. I lost it enough sitting at home, waiting, and waiting, and then having issues with the order and missing items. Now, I have to call customer service tomorrow, and get a refund, and time is money for me. The delivery guy did give me a free gift for trying the service though – a reusable walmart bag with honey nut cheerios (my kiddos’ favorite), a roll of paper towels, and a sample size, TSA-approved toothpaste.
I had the opportunity to try this service for free, but if I were paying $7 or $5 in delivery fees, waiting forever, and paying for groceries, heads would roll. Keep that in mind, and maybe give them time to iron out the kinks before giving it a try. Free delivery is only good until March 31, and this is the voucher to use when trying it: S3-W5-R9-L6. Right now, there are all sorts of coupon codes out there to get $10 off $50 and more on products. Good luck, and here is the customer service number in case you have issues, but they are only there Monday through Sunday, at certain times so if you delivery gets delayed like mine, there is a good chance, no one will be there: 1-800-924-9206. I did call them the next day and they refunded me for the items that were not delivered/missing.
2nd Try: I am going to post a new post detailing my 2nd delivery experience. It was as a near perfect as could be. It was on a weeknight, so perhaps weekends are busier? I am not sure, but it went off without a hitch. All products arrived at exactly 30 minutes after my 2-hour window started. No issues, and the delivery guys were super nice again. Whew! Glad things went better this time around.
As a participant in the Walmart to Go First program, I’ve received a personal invite and incentives for my time and efforts in creating this post. My reviews and opinions stated herein are my own.